Please visit our Location section for a map to our shop.
Our hours vary by location, please see our Contact Details section for business hours of the location nearest you..
We use O.E.M. parts (in some instances O.E.M. used parts are figured). We will use alternate parts if you request or approve them.
We have towing services available 24 hours a day, 7 days a week. If you call after hours, the towing company will bill Collision Solution. Please feel free to call us for assistance. Please visit our Towing section for specific information.
Our estimators can advise you when our next opening is. After writing the estimate, seeing the damage, or reviewing the Insurance Company's estimate we can advise you on approximately how long the repairs will take. We will try to get you booked as soon as possible.
We have an after hours drop box available. Please be sure to lock your vehicle and take all personal valuables out of your vehicle including your parking permit and/or garage door opener. The Key drop is labeled in the overhead door.
A general guideline is to look at the total number of hours on your estimate and add preliminary inspection time, paint and/or glass urethane drying time, final inspection and clean-up time. This will equate to approximately 1.5 to 2.0 times the number of repair hours figured. Your estimator can advise you when the estimate is written, how long it will take.
We would be happy to give you a ride, in the general vicinity - approximately a 10 mile radius from our shop. Please arrange in advance so we can accommodate your needs.
Please see our Rental section for contact information for the agency we work with. The cost varies by the size of the vehicle. They will meet you at our shop or take you to their facility in order to drop off their driver and for you to pick up your car.
If you carry rental car coverage, your Insurance Company covers the rental car per the policy provisions. If another company is paying for the damage on your vehicle they may pay for the rental car. If you do not have rental coverage, the cost is approximately $22.00 per day varying by the type of vehicle and the number of days you have it. Collision Solution does not pay for rental cars although we can help with the arrangements.
We can do rust repair, but there is no guarantee. Rust repair on the surface, (rusting where the surface is not distorted by rust pushing outward through the metal) is usually more cost-effective. Many times, the cost of rust repair is too great to recover when you sell your vehicle later, and it becomes a more sensible choice to purchase a new vehicle instead.
Do we have trouble with pearl finishes?
We offer a Nationwide written warranty on workmanship as long as you own your vehicle. Parts and sublet repairs are warranted by the manufacturer or provider. No warranty on rust.
It is okay to wash your vehicle any time you like. We will have already washed your vehicle when you pick it up. We do not recommend using brush type car washes. Please wait 60 days before waxing your newly painted surfaces.
Please contact your Insurance company to report the details of the accident. When we receive your vehicle, we will take pictures of the accident damage. Write our estimate and will call you with the preliminary estimate amount. The State of Illinois requires you to sign an authorization to disassemble your vehicle in order to obtain a more accurate estimate.
Collision Solution Inc. will pay for the tow bill when the vehicle is delivered to us, then we will bill your Insurance Company as applicable. If there is no insurance company involvement the tow bill will be added to the final repair bill. It is a cost associated with the accident.
Insurance checks made payable to Collision Solution Inc. and/or you, personal checks, VISA, Master Card, Discover or cash.
We can assist you within our general vicinity - approximately a 10 mile radius from our shop. Please make advance arrangements for delivery. For a fee, your car can be towed to you.
A certain number of people will be involved in an accident that leaves their vehicle not drivable (severe damage, wheel off, radiator leaking etc.) If this is your situation we can get you in immediately. We leave space open on our appointment calendar to accommodate non-drivable vehicles. If your vehicle is drivable, please ask when our next appointment date is for drivable vehicles.
